Telephone Procedures: Greeting, prospect qualifying, create value, setting appointments On Premise.
Initial welcome: qualifying, customer service, amenities, agent's professionalism, overall impressions.
Apartment Market Ready: Ground maintenance, apartment maintenance, amenity maintenance, Fair Housing poster displayed, signage, non-vacancy indicators, overall perspective of the complex.
Effective leasing agents are extremely important in representing your apartment. An effective leasing agent can be very beneficial when it comes to getting prospective tenants to come view your property and to close a rental. A leasing agent who is not as effective can cost you much more in lost revenue. Our mystery shoppers will shop your property to see how effective your leasing agents are. We start by phoning the property to see how the leasing agent answers the phone and if they describe the property in a way that makes one want to view the property in person. Our shoppers follow up with an onsite visit to see how well the leasing agent presents themselves and the property. Do they demonstrate the features of the apartment, do they show the various amenities available, do they overcome objections that may be raised? The final part of the shop is the premise ready section. This is where the shoppers look for such things as how the landscaping was, how neat and organized the leasing office was, if there were any signs of vacancies..visually, how is the property perceived. Our reports can be designed to your specifications.