Mystery Shopping


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Improve Customer Service
Northwest Loss Prevention Consultants

NWLPC Services


Mystery Shopping


 

NOW AVAILABLE - As a potential client, we offer you the opportunity to access a demonstration of the reports that are made available to you.  You will immediately see the type of information that is available in our mystery shopping reports. 

View Demo Reports

Businesses pay millions of dollars per year in advertising. Once you get customers through the door, you want to make sure they receive the service that will bring them in again and again. How can you make sure your customers receive the service they come to expect? How can you make a good first impression? The answer is simple. Mystery Shoppers.

 

Mystery shoppers range from housewives to retirees, from students to professionals. With literally thousands of mystery shoppers to choose from, our mystery shopping services are available nationwide.  Our shoppers are independent contractors who will objectively evaluate your business based on your criteria.

 

Our mystery shopping programs are customized with you, the client in mind.

 

Your Mystery Shop reports can be accessed 24 hours a day, seven days a week on any web browser. With on-line reporting you will be able to compare reports from month-to-month, year-to-date and see how one location compares to other locations. You can even create graphs and comparison charts from anywhere you have internet access!

 

What businesses use mystery shopping? Virtually every business has contracted with mystery shopping companies to evaluate their customer service, product presentation, quality of service, business maintenance, how long it takes to be waited on, employee friendliness, see if employees are adhering to policies you have put in place and any other areas you deem necessary.

 

Use your mystery shop results as a training tool. Some business present awards to their staff if a high score is obtained. You can also use the reports to follow management performance. Although it is recommended that employees know you have a mystery shopping program in place they won't know if a customer they are waiting on is a mystery shopper.



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