Secret Shopper, Mystery Shopping Company, Mystery Shop Services | NWLPC Seattle WA

Mystery Shopping & Secret Shopper Feedback Services for Your Company

Customer Service Programs ensure consistent customer experiences across all locations. Our secret shopping services help you:

• Measure standards execution at each location
• Identify high and low performers
• Eliminate internal bias in evaluations
• Assess brand standards execution

Our services capture insights from every customer interaction to improve their journey; helping you to:

• Evaluate all touchpoints: onsite, curbside, online, phone, etc.
• Measure individual and combined purchase paths
• Identify inconsistencies across channels
• Ensure a seamless customer experience

Gain a competitive edge by understanding how you compare. Our mystery shopping services help you:

• Find opportunities to improve your brand

Protect your brand from legal issues by ensuring regulatory compliance. Secret shopping helps you to:

• Monitor compliance with age-restricted products or services
• Ensure adherence to responsible sales practices
• Foster a culture of compliance within your organization

Franchise Audit Programs maintain consistent brand standards across franchise locations.  With our secret shoppers, you can:

• Assess individual location performance
• Compare performance across your franchise network
• Ensure franchisees meet contractual obligations
• Protect your brand reputation

Employee Training Programs help identify skill gaps and improve employee performance.  Mystery shopping helps you to :

• Pinpoint areas where employees underperform
• Focus training on key skill gaps
• Measure the impact of training programs

Types of Mystery Shopping Secret Shop Services

Gain Insights Into Every Customer Touchpoint - As technology evolves, customer journeys have become more complex and less linear.  To ensure consistent experiences, it's important to track and optimize every interaction.

• Onsite Mystery Shopping In-person interactions are key to building trust and understanding customer needs.  Mystery shopping helps assess how well your team meets service standards during face-to-face encounters.
• Telephone Mystery Shopping Phone calls often set the tone for a customer’s experience.  Mystery shopping allows you to evaluate how staff handle inquiries, provide information, and create strong first impressions that turn callers into loyal customers.
• Video Mystery Shopping For franchises, video mystery shopping offers detailed insights into how each location delivers customer experiences.  It provides objective evidence of franchisee compliance with brand standards, but requires additional consent due to recording regulations. 

Industries Served

Automotive: Car Sales Mystery Shopping, Car Rental, Automotive Services Secret Shoppers

Car Wash: Car Wash Secret Shopping, Sales and Service Mystery Shoppers

Education: Mystery Shopping Public and Private Schools, Universities, Vocational and Professional

Financial: Bank Secret Shoppers, Credit Unions, Insurance Companies, and Financial Advisors

Health & Wellness: Mystery Shopping Hospitals, Medical Clinics, Dentists, Specialists, and Long-Term Care

Hospitality: Hotel Secret Shopping: Limited Service, Extended Stay, Business, & Luxury Hotels, Resorts, and Casinos

Parking: Mystery Shopping Parking Facilities and Valet Services

Real Estate: Real Estate Mystery Shopping: Home Sales, Property Management and Leasing Agents

Restaurants: Restaurant Mystery Shopping: Juice and Coffee Shops, Full Service, Fine Dining, Bars and Night Clubs

Retail: Retail Sales and Service Secret Shoppers: Clothing, Hardware, Grocer, Convenience, and Specialty

Storage: Spot Checking Storage Facilities, Portable Storage, Self-Storage Units and Storage Container Companies

Travel & Transportation: Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency

Although our business name indicates our Pacific Northwest expertise, we serve clients from all industries, nationwide.

Additionally, we serve the following Washington cities: 

Seattle, Spokane, Tacoma, Vancouver, Bellevue, Kent, Everett, Renton, Yakima, Federal Way, Spokane Valley, Kirkland, Bellingham, Kennewick, Auburn, Pasco, Richland, Lynnwood, Sammamish, Shoreline, Redmond, Bremerton, Mount Vernon, Lacey, Puyallup, Burien, Lakewood, Bothell, Edmonds, Walla Walla, Des Moines, SeaTac, Marysville, Moses Lake, Mukilteo, Mountlake Terrace, Wenatchee, University Place, Pullman, Lake Stevens, Bonney Lake, Wapato, Anacortes, Lake Forest Park, Sunnyside, Washougal, West Richland, Enumclaw, Lake Tapps, Woodinville, Clarkston, Othello, Milton, Orting, Ridgefield, Toppenish, Port Angeles, Tumwater, Sumner, Sedro-Woolley, Steilacoom, Fircrest, Liberty Lake, Cheney, Quincy, Prosser, Black Diamond, Connell, Selah, Woodland, Airway Heights, Warden, Medical Lake, Ocean Shores, Olympia, Duvall, Black Diamond, Connell, Selah, Woodland, Airway Heights, Warden, Medical Lake, Ocean Shores, Olympia, Duvall, Burlington, Blaine, Ellensburg, Elma, College Place, Brewster, Chehalis, Tenino, Fife, Ruston, Oak Harbor, Grandview, Union Gap, Connell, Selah