How do your customers perceive your business? Are the policies you have implemented to maintain the high standards you require being adhered to? Are the service levels your customers expect being met? To ensure policy compliance and exemplary service, a Mystery Shop program is the answer.
Benefits of mystery shops include:
- Training purpose
- How customer perceive your business
- Policy adherence
- A tool for performance reviews
Our shoppers will give you an objective overview of their visit. With our reporting and analytics, the best in the industry, you will be able to monitor trends, which will help in training and employee motivation. With over 950,000 shoppers in our database and a reporting platform second to none, NWLPC is equipped to set up a program locally or nationwide.