Social Media Monitoring

NW Loss Prevention Consultants Services

Social Media Monitoring


NWLPC SOCIAL MEDIA MONITORING

Monitoring and responding to positive reviews are just as important as responding to negative reviews.  Responding to all reviews show your customers, and potential customers, you care. A good number of consumers go to social media before they select a restaurant, or any business, to visit.

NWLPC has partnered with Reply Pro to track your social media.  NWLPC has three tiers of monitoring:

TIER 1

Single Location Audits: Single location audits will know if they meet company standards and brand consistency.

See All Reviews: Each location will also receive a copy of their latest reviews.

Improvement If a location fails to meet a company standard, we provide recommendations and tips on how to improve.

Multi-location Report Managers of multi-locations will receive a report detailing the performance of all of their locations.

TIER 2

Receive Updates: Get notified about all new online reviews so you know what your customers are saying.

Receive Weekly Performance Reports: Receive a weekly snapshot of how your single-location or entire organization performed over the last week.

Respond Back: Save time by responding to all of your reviews, from every location, from one platform.

Share Reviews:  Promote your best reviews by sharing them on your local Facebook pages.

TIER 3

Receive Updates: Get notified about all new online reviews so you know what your customers are saying.

Get Recommendations: We give you recommendations about local marketing actions: - Responses to Reviews - Sharing Reviews to Facebook - Sharing Reviews to Google  - Flagging Negative Reviews - Fixing Local Listing Data

Accept, Edit, or Ignore: Even though we send recommendations, you are always in full control of what is posted online. You can always accept, edit, or ignore our recommendations.

 

 


Our Professional Associations

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